Terms & Conditions

1. Introduction

Thank you for your interest in the Omega Smartcard. We endeavour to provide Smartcard customers experience that meets or exceeds expectations. Our Terms and Conditions are set out below. Please take time to read and understand them to help ensure that you understand our commitments to you and benefit from the best customer experience possible.
  • Smartcard is issued subject to these Terms and Conditions which shall be binding on all SmartCard customers. These Terms and Conditions shall apply to the use of “SmartCard” functionality on whatever devices or media such functionality may be made available on.
  • Smartcard Customer Care is available by calling 01925 321521.

2. Smartcard Types

There is only one type of Smartcard which is;

"Weekly Travel Card". Passengers may use this card to purchase a weekly ticket or top up their weekly travel card.

All Smartcards must be "registered" by the Smartcard customer online by filling out the card registration leaflet, available from our bus drivers.

3. Conditions of use

3.1 Smartcards can be obtained from:
(a) Bus drivers on all of the following routes;
  • All Omega Works Services Simply ask the drivers and they will have the smartcards at hand
(b) Online via
(c) Telephone: 01925 321521 where a member of staff can assist in registration.
3.2 In order for the Smartcard to be valid, a Smartcard must:
(a) be a "registered Smartcard Card" by going online and registering the card or by filling out a registration leaflet and posting it back to the office address.
(b) have received an email from MP Travel to confirm smartcard is activated.
(c) have a valid (Weekly Ticket) pre-bought on the Smartcard; or
(d) bought a valid ticket whilst on the bus from the driver.

4. Topping – Up your Smartcard

4.1 For applicable Smartcards the tickets can be Topped-Up (i.e. purchased):
4.2 In person purchases of Tickets or Travel Credit are configured on to the Smartcard immediately at the point of sale. When a Tickets or Travel Credit is purchased Online, the products have to be configured on to the Smartcard before use. Note it may take up to 6 hours for the online purchase to be configured onto the Smartcard. The top up credit will be valid for use for one year from the date of purchase.

5. Refunds, Replacements and Cancellation

5.1 In the case of loss or theft of the Smartcard, registered Smartcard customers can apply for a replacement of their Smartcard Online at
5.2 If there is Travel on the lost or stolen Smartcard, it can be transferred over to the new Smartcard by calling 01925 321521. Please have your smartcard number at hand.

6. Data Protection

6.1 In order to purchase a Smartcard Online, when registering a Smartcard, the customer will be required to provide personal data (as defined in the Data Protection Acts 1988 and 2003). The application process includes a data protection notice requiring the applicant’s consent to the use of this data in accordance with these data protection terms.
6.2 By registering your Smartcard and when purchasing a Weekly Ticket, you agree to and acknowledge that the Authority may use the personal data in line with the purpose for which it is provided, including the following purposes:

  • as is necessary to issue the Smartcard;
  • as is necessary for the purposes of processing your transaction and/or managing your Smartcard account;
  • as is necessary for the performance of these Terms and Conditions;
  • as is necessary to provide customer support;